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Flight Review: Garuda Indonesia Denpasar to Sydney, Business Class on A330-300

June 21, 2015 by Jean Holy Smithereens 10 Comments

It can be tough to leave a destination like Bali. Especially after 3 weeks of basking in the sun, eating glorious Balinese food, and getting massages almost daily. But the light at the end of this tunnel / holiday was looking forward to our flight back to Sydney.

I thoroughly enjoyed our flight to Bali, so I was excited to see how the experience will be on this red-eye flight.

Garuda Indonesia

Denpasar (Bali) to Sydney

Aircraft: A330-300, Business Class

Depart: 2230 Arrive: 0730

Seat numbers: 12A, 12C

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Check-In / Boarding

Garuda Cabin Crew boarding. GA 714 Denpasar to Sydney
Garuda Cabin Crew boarding. GA 714 Denpasar to Sydney

It’s always busy at Denpasar Airport especially late evenings, as most flights back to Australia depart in the evening to arrive in Australia early morning. Tonight was no exception, with the expected long lines at immigration present.

Boarding was about 5-10 minutes delayed, and as it was late in the evening, most people were lying on the carpeted floor, having a snooze. Despite that though, boarding was quiet and smooth.

Warm greeting and arrival. Garuda Indonesia GA 714 Denpasar to Sydney
Warm greeting and arrival. Garuda Indonesia GA 714 Denpasar to Sydney

As expected with Garuda service, we were greeted very warmly by cabin crew upon entering the aircraft. I was personally led to my seat despite locating it being a no-brainer. And immediately, was given warm hand towels and refreshments.

Champagne and cream puffs. After take-off. Garuda Indonesia GA 714 Denpasar to Sydney Business Class
Wine and cream puffs. After takeoff. Garuda Indonesia GA 714 Denpasar to Sydney Business Class

Right after takeoff, we were given cream puffs and wine. I opted for water.

Video

If you want to see all this on video, here you go. You will see Garuda Indonesia’s Chef On Board in action. But don’t forget to read further on for more details about the flight!

Meals

For this flight, we really enjoyed Garuda Indonesia’s “In-Between Fuel” meal selection. They are defined as “snacks for the journey ahead”.

Calling them snacks (save for the nachos) is quite an understatement as you will later on see.

Here’s what they offer:

  • Sate beef, Chicken lilit
  • Nasi Goreng with Marniated Fried Chicken
  • Warm Chutney Pie (Tomato Chutney)
  • Cut Fresh Fruit
  • Cheese Nachos with Chilli Dip

Zombie ordered the Nasi Goreng with Marinated Fried Chicken.

Nasi Goreng with Marinated Fried Chicken. In-Between Fuel "snack". Garuda Indonesia Business class GA 714 Denpasar to Sydney
Nasi Goreng with Marinated Fried Chicken. In-Between Fuel “snack”. Garuda Indonesia Business class GA 714 Denpasar to Sydney

It’s absolutely a generous portion for a ‘snack’ and could very well be a meal in itself. The difference between this and an actual meal is that it does not come with appetizers or dessert or any side dish.

Nasi Goreng with Marinated Fried Chicken. In-Between Fuel "snack". Garuda Indonesia Business class GA 714 Denpasar to Sydney
Nasi Goreng with Marinated Fried Chicken. In-Between Fuel “snack”. Garuda Indonesia Business class GA 714 Denpasar to Sydney

The rice by the way was soo fragrant. It’s also been cooked with coconut oil and Zombie definitely enjoyed it.

As I’ve had dinner at the airport, I opted for a less filling option:

Cheese Nachos with Chilli. In-Between Fuel. Garuda Indonesia Business Class GA 714 Denpasar to Sydney
Cheese Nachos with Chilli. In-Between Fuel. Garuda Indonesia Business Class GA 714 Denpasar to Sydney

Nachos!!! The chilli dip wasn’t spicy at all, and the nachos were really fresh and warm. I had 2 bowls of these throughout the flight!

Nachos on board! Garuda Indonesia Business Class GA 714 Denpasar to Sydney
Nachos on board! Garuda Indonesia Business Class GA 714 Denpasar to Sydney

It was the perfect snack to watch in-flight movies. I didn’t finish any movie though because sleepiness was catching up with me. I just flicked through abit of this tv show and that.

Seat

GA 714 Garuda Indonesia's Business Class seat on the A330-300
GA 714 Garuda Indonesia’s Business Class seat on the A330-300

Seat configurations are in 2-2-2 layout. Seat pitch of 74 inches (187.9 centimetres) and width of 20.8 inches (53cm).

It transforms into a comfortable 165 degree recline. I always stress that even on fully-flat beds, I never make the bed fully flat because that results in back pain and really, its quite uncomfortable to have it totally flat.

GA 714 Garuda Indonesia's Business Class seat on the A330-300
GA 714 Garuda Indonesia’s Business Class seat on the A330-300

This 165 degree recline is more than enough to give you comfort on a flight that’s less than 6 hours. Any more and it’s a fully flat bed you need.

On-Board Chef

Garuda Indonesia's Chef On Board in action
Garuda Indonesia’s Chef On Board in action

We were lucky to witness our flight’s on-board Chef, Mohammed Pindo in action. This is him preparing poached eggs just before breakfast service. You can also see all this in the video above.

Since the beginning of 2015, Garuda Indonesia had really kicked up their service and product levels in full gear. One of their many additions to the service is having an On Board chef on their mid to long-haul flights. This is to ensure that the quality on their first and business class meals are top notch. They also take certain requests like eggs cooked any way you want, among many others.

You can read all about Garuda Indonesia’s extensive journey to becoming an award-winning airline.

Garuda Indonesia's Chef On Board creation: Poached Eggs
Garuda Indonesia’s Chef On Board creation: Poached Eggs

 

Service

The warm and friendly staff of GA 714 Garuda Indonesia Denpasar to Sydney Business Class
The warm and friendly staff of GA 714 Garuda Indonesia Denpasar to Sydney Business Class

Service was very warm and personable, which is always welcome on a late evening flight. With the flight departing at 10:30 PM which is the end of the day for most passengers, it’s always refereshing to be with crew who have sunny dispositions.

The cabin manager, Johan Muliate was extremely accommodating. There was a slight glitch on their entertainment system (it had the option of being able to read passengers’ USB sticks but eventually didn’t work) and we just queried this just to see if we were doing something wrong or not. And Johan immediately went to test other seats’ USB reading capabilities and later confirmed to us apologetically that this service is still not functional.

We were absolutely fine with it, and I was really impressed with how Johan attended to the issue (which is a non-issue really). I got to chat with him and learned that he is Bali-based (the Garuda Indonesia crew for flights out of Bali are normally based in  Bali), so he is thrilled because Garuda is expanding their international flights out of Bali. He’s worked 22 years with Garuda Indonesia and his favourite destinations are Sydney, Seoul and Osaka.

Breakfast

There are 3 breakfast options for the flight:

Indonesian Breakfast

Indonesian beef Samur

Traditional Yellow RIce, Potato Cakes and Chilli

With Side Dishes of:

Marinated Soya Bean Cake 

Sliced Omelette

Stir Fried Teri Fish, Potato Chips and Sambal

Coconut Simmered Vegetables and Shrimp Crackers

Indonesian Breakfast. Garuda Indonesia GA 714 Business Class Denpasar to Sydney
Indonesian Breakfast. Garuda Indonesia GA 714 Business Class Denpasar to Sydney

This is what Zombie chose and as you can see it really is a hearty breakfast meal.

Indonesian Breakfast. Garuda Indonesia GA 714 Business Class Denpasar to Sydney
Indonesian Breakfast. Garuda Indonesia GA 714 Business Class Denpasar to Sydney

I love the small details in the food tray like this cone shaped mound of rice.

Modern European Edge

Bircher Muesli with Caramelised Bananas, Forrest Berries and Caramell glaze

Cut Fresh Fruit

Eggs cooked any way you want

Vanilla Seed pancakes with lemon compote,, strawberries, almonds and maple syrup

With Side Dishes:

Roasted Cherry Tomatoes

Grilled Turkey Bacon

Carrot and Apricot Roesti

Fresh Strawberries and Yogurt

Modern European Breakfast Garuda Indonesia GA 714 Business Class Denpasar to Sydney
Modern European Breakfast Garuda Indonesia GA 714 Business Class Denpasar to Sydney

This is what I chose. And I originally just wanted to have the museli but they were out of it, so I had the panckaes and yogurt instead.

Modern European Breakfast Garuda Indonesia GA 714 Business Class Denpasar to Sydney
Modern European Breakfast Garuda Indonesia GA 714 Business Class Denpasar to Sydney
Modern European Breakfast Garuda Indonesia GA 714 Business Class Denpasar to Sydney
Modern European Breakfast Garuda Indonesia GA 714 Business Class Denpasar to Sydney

I like that the pancakes were not humongous and they were firm. I eat very little breakfast (if at all) so this was a very good portion for me.

And lastly, the third breakdast offered is:

Japanese Delicacy

Yellow egg & seaweed pudding

Salmon Shioyaki (with assorted Japanese pickles)

Steamed Japanese Rice, Red Pepper Yukari

Fried Bean Curd and White Radish Miso Soup

Cut Fresh Fruit

Sounds appetising too!

Overall thoughts

This was a really enjoyable flight, one of those flight experiences where you wish could last longer (flight was less than 6 hours).

Very recently, Garuda Indonesia ranked 8th in the World Airline Awards by Skytrax (10 Best Airlines in the World). In my opinion they really do deserve to be in Top 10 and if they continue to consistently give this kind of service onboard, I can imagine them very well easing into Top 5 in no time.

If I am to be finicky and really probe hard to see what can be improved overall, it would probably be the boarding service as both in Sydney and in Denpasar airports, the boarding times were both slightly delayed.

flight descent into Sydney Garuda Indonesia GA 714 Business Class Denpasar to Sydney
flight descent into Sydney Garuda Indonesia GA 714 Business Class Denpasar to Sydney

I will no doubt fly Garuda Indonesia again in the future and am curious how they fare in long haul flights to Europe.

Read my flight review for the Sydney to Denpasar leg

Garuda Indonesia Business Class
Garuda Indonesia Business Class

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Have you flown Garuda Indonesia before? How was the experience?

—

We flew as guests of Garuda Indonesia, however all opinions and thoughts are my own. 

 

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Filed Under: Airline, Asia, Australia, Indonesia, Luxury Travel, Sydney, Travel Reviews

About Jean Holy Smithereens

Jean is a lover of luxury travel and adventure, always looking for that "Holy Smithereens"-inducing moment on her travels. Follow the blog and other social media pages of Holy Smithereens to get the ultimate travel ideas for the luxurious adventurer!

Comments

  1. Jamie says

    June 21, 2015 at 4:21 pm

    Great review! I am flying them in September for the first time and can’t wait. Wondering if the seat map is different than what is shown on SeatGuru though? I will be on the A330-300 as well and they assigned me to 6A. I see you were in row 12 which SeatGuru shows is in economy.

    Reply
    • Jean Holy Smithereens says

      June 24, 2015 at 4:25 am

      Hi Jamie, thank you! You know I also spent some time looking into Seat Guru and even Garuda’s website and it was really strange, row 12 indeed was in economy! But I can tell you (or describe) where we were – there were 2 sections of business class, we were on the Last row of the second section

      Reply
      • Julian says

        June 28, 2015 at 6:27 am

        GA recently has completed seats re-numbering across all cabins on all aircraft types.First class starts from row 1,Business class starts from row 6 and Economy class starts from row 21 onwards.

        GA also changed their seats lettering on narrow body fleets.AC HK ( formerly AC DF ) on Boeing 737 business class, GA Explore fleets ( ATR 72 & Bombardier CRJ ) both business & economy class.And ABC HJK on Boeing 737 economy class

        GA has 2 seat configs on their A330-300 fleets,the first gen fleets with 42 business class seats ( row 6 to 10 on front section,row 11 to 12 on another section ),the newer fleets come with 36 business class seats ( 3 rows on each section )

        This might explain over seat guru’s strange seat map ( i assume they didn’t update their seat map ) 🙂

        Reply
        • Jean Holy Smithereens says

          June 28, 2015 at 9:12 am

          Wow Julian Thank you so much for that added piece of vital information! 🙂 For a while there I was in a twilight zone thinking if my mind was playing tricks on me!

          Reply
  2. Sammie @ The Annoyed Thyroid says

    June 21, 2015 at 9:16 pm

    We flew Garuda from London – Bali (via Jakarta) last year and from Bali to Sydney. The service was awesome even in economy and surpassed our expectations. The crew were friendly and attentive, the in flight entertainment was great and the food was delicious, way better than any other airline food I have eaten. Next time I fly, Garuda would be my first choice.

    Reply
    • Jean Holy Smithereens says

      June 24, 2015 at 4:26 am

      So glad to hear that they are great for long-haul economy Sammie, I’ll definitely consider them when we fly to Europe next. 🙂

      Reply
  3. Anna @ shenANNAgans says

    June 22, 2015 at 1:14 am

    Nope, never flown with Garuda Indonesia, but they look pretty great, especially the food selections.
    That breakfast spread is delightful. Food on long haul planes is normally the most exciting part of travel for me, reckon if I received that, Id be pretty stoked. 🙂

    Reply
    • Jean Holy Smithereens says

      June 24, 2015 at 4:27 am

      Oh if you do go to Bali next time yes they are worth trying, their price is so much lower than other full-serviced airlines too. And I can imagine you’d have fun observing the on-board chef 😉

      Reply
  4. Lorraine @Not Quite Nigella says

    June 22, 2015 at 4:36 am

    Great review Jean! I flew Business class with Garuda before they had the on board chef so I missed out on seeing what that was like but that’s great to see it in action 🙂

    Reply
    • Jean Holy Smithereens says

      June 24, 2015 at 4:28 am

      Thanks Lorraine! Yes they really have revamped from the previous business class service and product. I haven’t flown the previous one (just did an inspection) and it was so different, like it was a completely different airline 🙂

      Reply

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